Wholesale Orders Are Final
Because all Iconic Paint Party kits are produced specifically for your event and reserved based on your submitted attendee count, all wholesale orders are considered final once placed and are not eligible for cancellation or refund.
Refunds, cancellations, or credits will only be considered in the following situations:
- We make an error with your order.
- Your order is delayed due to our negligence and cannot reasonably be used for the intended event.
- A shipping carrier damages one or more kits during transit.
If shipping damage occurs, we will work with you to resolve the issue as quickly as possible. In most cases, we will replace or refund only the specific damaged kit(s) rather than the entire order.
Shipping & Event Delivery
To ensure your kits arrive in time for your event, wholesale orders are scheduled and produced according to the event date selected during checkout.
Currently, we only ship within the United States. We are actively preparing to offer international shipping and expect to expand availability in the near future.
For customer support, please contact support@iconicpaintparty.com.