Refund policy
Cancellation & Refund Policy
Paint Party Reservations
We understand that plans can change.
Paint party reservations may be canceled for a full refund up to 48 hours before the scheduled event date and time.
Reservations canceled less than 48 hours before the event are not eligible for a refund. However, we are happy to offer one of the following options:
- Transfer your reservation to a future paint party date, subject to availability.
- Have your paint kit shipped directly to you for an additional shipping fee.
Paint kits associated with missed reservations are not eligible for refunds once the 48-hour cancellation window has passed.
Please note that we do not offer local pickup options.
At-Home Paint Kit Returns
Unopened paint kits may be returned for a refund within 7 days of the delivery date.
To qualify for a refund:
- The paint kit must be unopened and unused.
- All original contents must be included.
- Return requests must be submitted within 7 days of delivery.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refunds will be issued after the returned paint kit has been received and inspected.
Damaged or Defective Orders
If your paint kit arrives damaged, defective, or incomplete, please contact us as soon as possible.
We may request photos of the damage to assist with the claims process.
For eligible damage claims, we will:
- File a claim with the shipping carrier on your behalf when applicable.
- Replace damaged or missing items at no additional cost.
- Ship a replacement paint kit if necessary.
Damage claims should be reported within 7 days of delivery to ensure the fastest resolution.
Event Changes and Cancellations
In the unlikely event that we need to reschedule or cancel a paint party, customers will be given the option to:
- Transfer their reservation to a future event, or
- Receive a full refund.
Contact Us
To request a cancellation, return, transfer, or report an issue with your order, please contact us at: